Fix Fireplace Services

Privacy Policy

Effective Date: April 5, 2026

Fix Fireplace Services ("we", "our", or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website at https://fixfireplace.ca or contacting us to arrange fireplace repair, maintenance, or cleaning services, you agree to the practices described in this policy.

1. Who We Are

Fix Fireplace Services is a residential and commercial gas fireplace service company based in Alberta, Canada. We provide fireplace repair, maintenance, and cleaning services to customers in our service area. Our website is fixfireplace.ca.

For privacy-related inquiries, please contact our Privacy Officer using the information provided at the end of this policy.

2. Accountability

Fix Fireplace Services is responsible for all personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with PIPEDA and this policy. Our employees who handle personal information are trained on privacy obligations and are bound by confidentiality obligations.

3. Information We Collect

3.1 Information You Provide Directly

When you contact us to book a service appointment, submit an inquiry through our website, or communicate with us, we may collect:

• Full name
• Home or business address and service location
• Phone number and email address
• Details about your fireplace and the service requested
• Any other information you choose to share with us

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers

This information is collected using cookies and third-party analytics tools (such as Google Analytics). You can control cookie use through your browser settings; however, disabling cookies may affect some website functionality.

4. Purpose of Collection

We collect and use your personal information only for the following purposes:

• To respond to your inquiries and communicate with you about our services
• To schedule, confirm, and deliver fireplace repair, maintenance, and cleaning services
• To send service reminders, follow-up communications, and appointment confirmations
• To improve our website and customer experience through analytics
• To send promotional communications and marketing materials (where you have consented or where permitted by law)
• To comply with legal and regulatory obligations
• To detect and prevent fraud or misuse of our services

We will not use your information for purposes other than those listed above without obtaining your prior consent, except as permitted or required by law.

5. Consent

By providing your personal information to us — whether through our website contact forms, by phone, or by email — you consent to our collection, use, and disclosure of that information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Note that withdrawing consent may limit our ability to provide you with services or information.

For marketing communications, you may opt out at any time by following the unsubscribe link in any email or by contacting us directly.

6. Disclosure of Personal Information

We do not sell your personal information. We may share your information with the following categories of third parties:

6.1 Service Providers

We work with trusted third-party companies that assist us in operating our business, including:

• Scheduling and booking software providers
• Email communication and marketing platforms
• Payment processors
• Website hosting and IT support providers

These service providers are only given access to the information necessary to perform their functions and are contractually required to protect your information and use it only for the purposes we specify.

6.2 Marketing and Advertising Partners

We may share certain information — such as anonymized or aggregated usage data — with advertising and analytics partners (such as Google) to help us understand website traffic and improve our marketing. Where required by law, we will obtain your consent before sharing identifiable information for marketing purposes.

6.3 Legal Requirements

We may disclose personal information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

7. Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting. We use this data to improve our website content and user experience.

Google Analytics collects only the IP address assigned to you on the date you visit, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

8. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data. The types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you do not accept cookies, some portions of our website may not function properly.

9. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to provide you with our services, or as required by law. When personal information is no longer required, we securely destroy or anonymize it.

Service records, including your contact details and service history, are typically retained for a minimum of seven (7) years for warranty, liability, and business purposes.

10. Safeguarding Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, use, disclosure, or destruction. These measures include:

• Secure storage of paper and electronic records
• Access controls limiting information to authorized personnel only
• Use of reputable, security-compliant third-party platforms

While we take every reasonable precaution, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information.

11. Your Rights Under PIPEDA

As an individual whose personal information we hold, you have the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time (subject to legal restrictions).
• Right to Complain: You may file a complaint about our privacy practices with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact our Privacy Officer using the contact information below. We will respond to access or correction requests within thirty (30) days.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this policy and post the revised policy on our website.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Our Privacy Officer

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us: